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📞 Customer Service

Calm, clear English when someone is upset.

120 missions
~10 min per mission
2,400 XP reward
Medium
0% · 0/120

Locked until Level 4

How every mission works

Each mission below runs through the same 6 stages, in order. Clear the last stage to unlock the next mission on the path.

  1. Stage 1

    Vocabulary Discovery

    Playable now
  2. Stage 2

    Sentence Builder

    Playable now
  3. Stage 3

    Fill the Gap

    Playable now
  4. Stage 4

    Typing Challenge

    Playable now
  5. Stage 5

    Grammar Insight

    Playable now
  6. Stage 6

    AI Conversation

    In beta soon
  7. Stage 7

    Boss Challenge

    In beta soon

Mission path

Play them in order — one mission at a time unlocks the next.

10 of 120 ready
  1. 1
    Mission 1Medium+120 XP~8 min · 6 stages

    Answering the Phone

    Situation
    First 10 seconds set the tone.
    AI plays
    Caller
    To win
    Open five calls professionally.

    Starts at Stage 1 — Vocabulary Discovery

    Locked until Level 4
  2. 2
    Mission 2Medium+145 XP~8 min · 6 stages

    Understanding the Issue

    Situation
    The customer rambles.
    AI plays
    Confused customer
    To win
    Summarise the real problem back to them.

    Starts at Stage 1 — Vocabulary Discovery

    Locked until Level 4
  3. 3
    Mission 3Medium+170 XP~10 min · 6 stages

    Apologising Properly

    Situation
    Your company made the mistake.
    AI plays
    Upset customer
    To win
    Apologise without over-promising.

    Starts at Stage 1 — Vocabulary Discovery

    Locked until Level 4
  4. 4
    Mission 4Medium+195 XP~10 min · 6 stages

    Angry Customers

    Situation
    Shouting on line one.
    AI plays
    Angry customer
    To win
    De-escalate and reach a next step.

    Starts at Stage 1 — Vocabulary Discovery

    Locked until Level 4
  5. 5
    Mission 5Medium+220 XP~12 min · 6 stages

    Explaining Policy

    Situation
    The answer is no.
    AI plays
    Disappointed customer
    To win
    Say no and keep the customer.

    Starts at Stage 1 — Vocabulary Discovery

    Locked until Level 4
  6. 6
    Mission 6Medium+245 XP~12 min · 6 stages

    Technical Support

    Situation
    Guiding someone non-technical.
    AI plays
    Non-technical customer
    To win
    Walk them through a fix over the phone.

    Starts at Stage 1 — Vocabulary Discovery

    Locked until Level 4
  7. 7
    Mission 7Hard+270 XP~14 min · 6 stages

    Refunds & Escalation

    Situation
    Beyond your authority.
    AI plays
    Persistent customer
    To win
    Escalate cleanly with a full handover.

    Starts at Stage 1 — Vocabulary Discovery

    Locked until Level 4
  8. 8
    Mission 8Hard+295 XP~14 min · 6 stages

    Chat & Email Tone

    Situation
    Written support, no voice.
    AI plays
    Customer over chat
    To win
    Write three replies that sound human.

    Starts at Stage 1 — Vocabulary Discovery

    Locked until Level 4
  9. 9
    Mission 9Hard+320 XP~16 min · 6 stages

    Upselling Kindly

    Situation
    There is a better plan for them.
    AI plays
    Existing customer
    To win
    Recommend an upgrade they thank you for.

    Starts at Stage 1 — Vocabulary Discovery

    Locked until Level 4
  10. 10
    Mission 10Hard+345 XP~16 min · 6 stages

    Closing the Ticket

    Situation
    Confirm, summarise, follow up.
    AI plays
    Customer
    To win
    Close five tickets with clear summaries.

    Starts at Stage 1 — Vocabulary Discovery

    Locked until Level 4